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Warranty Registration

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Contractor Information
Owner Information
Equipment Information

Contractor Information

Contractor ID

Contractor

Phone

Address

City

Province

Postal Code

Country

Email

Owner Information

First Name

Last Name

Address

City

Province

Postal Code

Country

Phone Number

Email

Equipment Information

Side Discharge (HD) only

Side Discharge (HD) + Air Handler

Mini-split / Multi-Split

Hi-PAK (Residential Package Unit)

No. of Indoor Units

Warranty Type

Residential

Install Date

Equipment Type

Serial Number Where's my serial #?

Confirm

Model Number

Product Line

Outdoor Unit *

Air Handler *

Indoor Unit #1 *

Indoor Unit #2 *

Indoor Unit #3 *

Indoor Unit #4 *

Indoor Unit #5 *

Select Model Number

Please Select a Model Number

Multiple model numbers were found for this serial number. Please select the correct one:

Issues with Registration Submission

Please note the following issues

We noticed the following issues with your submission. Please go back, double-check, and submit again.

Go back and check the information you have provided. If this information is correct, check the box below and proceed.

I acknowledge these warnings but wish to proceed anyway.

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Serial Number Format Issue

The last four characters of a serial number must be digits (0-9). Please correct the item(s) below.

Where’s my Serial Number?

Serial number on the unit label

Serial number on the unit label

You may have a 23‑character or 10‑character serial number. You must enter the LAST 10 characters exactly as shown.

Serial number on the unit label

Serial number on the unit label

You may have a 23‑character or 10‑character serial number. You must enter the LAST 10 characters exactly as shown.

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Need Assistance?

To ensure you receive the best support, please reach out to the appropriate company based on your needs. Depending on your situation, your inquiry may fall under one of two categories:

Parts Warranty & Product Support – If you have questions about your equipment, including parts warranty coverage, product setup, or troubleshooting, please contact Hisense.

/ Labor Warranty & Website Support – If your inquiry is related to labor warranty coverage, service claims, or technical issues with this website, please contact Prime Warranty.

: 1.888.767.4011
: www.hisensecomfort.com
: HiSense Registration App

: 1.855.595.6302
: www.primewarranty.net
: hisensehelp@primewarranty.net